Why Doesn’t TN Trust Responsible Gaming and Is So Stubborn for a Ban?

Retired Madras High Court justice K. Chandru, who is now the head of Tamil Nadu’s online gaming panel, recently said that regulation could not stop people from playing online games and so banning was the only “way out”.

The State has been looking for its “way out” of gambling-related problems for almost three years now, always creating intense political drama, but never considering responsible gaming or any other approach, different from a total prohibition on online games.

And I don’t see any indications that the TN political drama may end any time soon. It seems like the State is moving in a vicious circle and most news coming from there inspires a “Hey, I’ve seen this one” reaction.

The Power of Déjà Vu: Second Ban in Force for the Second Time

Now that the State’s second ban came into force for the second time after it lapsed last October, the power of déjà vu is stronger than ever.

Apparently, Tamil Nadu is currently moving on from the phase where politicians were pointing fingers at each other and using the floor of the State’s Legislative Assembly to measure, again and again, which party was the bigger driver of online gaming prohibition.

It is now time for the court battles to begin and one question comes to the forefront of my mind:

Who Will Put the First Challenge in the High Court of Madras?

Will it be the AIGF or the EGF? Or could it be some rather large gaming company that has failed to set up its geo-blocking measures for Tamil Nadu in the first hours of the ban?

What if the owners of that company get a FIR registered against them at some local police station in some remote State that threatens them with years of jail time?

Well, at least that’s what happened to Dream11’s co-founders Bhavit Sheth and Harsh Jain when Karnataka banned online games on October 5, 2021, and they were forced to send a costly lawyer team to court.

As of writing this article, the Indian E-Gaming Federation (EGF) had already called the implementation of the ban an “extremely unfortunate and a disappointing development” and said they were receiving legal advice in order to take appropriate action.

This doesn’t guarantee they will be the first to file, though.

It Is a Serious and Alarming Situation because Bans Don’t Work

We have all seen enough movies about the American Prohibition and Al Capone to know that a dry nation is not exactly among the most realistic results of such bans.

There are personal tragedies involved and a whole State going for a dubious strategy does cause alarm.

In the summer of 2022, the TN Government established a committee led by retired justice K. Chandru to examine the problems caused by online games and invited inputs from stakeholders and the public.

One of the submissions was a study by Dr H. Shah from the Shri Govind Guru University who urged for a scientific approach to the broader and much more complex subject of suicides, and advised against the implementation of strict laws on the basis of misinformation.

Dr Shah’s representation described the unintentional, but quite unsurprising I would say, consequences of prohibition: it would likely push online gaming to the underground where the prevalent debt collection practices can easily create desperate situations and even suicidal ideation.

Usury, by the way, is banned in India by virtue of the Usurious Loans Act, 1917.

Prohibition hasn’t Slowed Down Online Gambling, Quite the Opposite

It’s not like legislation has prohibited loan sharks and back-alley satta out of existence. The illegal betting market in India was valued at $150 billion (₹9.9 lakh crore) annually as early as 2015.

Moreover, our internal data shows that online gambling traffic from Tamil Nadu never stopped increasing for the last two years compared to other state’s shares.

Responsible Gaming has been Proven to Work

When it comes to gaming and gambling online, many legislators around the world have found a way to lower related problems: and that is through regulation focused on responsible gambling.

The experience accumulated in regulated jurisdictions like Sweden, the UK, Italy, Spain, and many more, and the reports published by their national gambling authorities prove that the responsible gaming approach works.

The UK, for example, is a country with historical ties to sports, betting, and gambling that are at least as strong as India’s, so their society must be facing similar problems with online games.

Yet, for some reason they have decided that teaching Britons how to gamble responsibly and by the rules was their way ahead.

Actual concrete data from the UK Gambling Commission’s annual reports shows that the problem gambling rate in Great Britain stayed at 0.2% in 2021 and 2022, dropping down from 0.3% in 2020, and 0.6% in 2019.

So, why doesn’t the TN State Government’s go for a responsible gaming policy, but lists so many

Motivations for a Ban?

Apparently, Dr Shah’s study was among the 27 out of 10,735 mails received by the State Government that did not request the imposition of a total ban on online games, and therefore escaped the focus of the Government’s motivations to propose the bill and the nearly total ban on online games it contains.

These motivations are listed at length in the Act’s preamble and revolve around the recommendations of the K. Chandru committee, a survey among teachers, and the other 10,708 emails the Government got.

The statistical validity and scientific merits of the motivations will likely be scrutinized during the judicial phase of the gaming ban’s normal life cycle and experts will have their say. Here, I will only look at some more relevant and

Actual Concrete Data

The most alarming information is contained in the annual “Accidental Deaths & Suicides in India (ADSI)” reports by the National Crime Records Bureau.

According to the last published ADSI report, 18,925 Indians committed suicide in Tamil Nadu in 2021, and the suicide rate in the state (24.7 per 1 lakh population) was more than double than India’s average (12) for that year.

“Bankruptcy or Indebtedness” was the 6th biggest cause of suicide (3.9%) in the country. For TN, this translates to around 738 people in 2021 only, and that is a much graver reality than what the media report as online gambling related suicides.

Perhaps nothing less than a total victory over online game-related problems would satisfy retired justice K. Chandru and TN politicians, and maybe that’s why a responsible gaming approach that can bring the problems down to 0.2% is not a viable solution for them.

Let’s hope their approach also proves to be responsible and TN will start producing positive news.

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Casino Days Christmas Schedule

Day	Offer	How to claim
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It’s that time of year again when people all over India get together with family and friends to enjoy some card games together.

Whether you’ve already got your card game parties planned for this Diwali, Indian online casino Big Baazi is giving you the opportunity to add some extra cash into your pockets by playing selected live casino games during their “Silver and Gold Festival”!

How to participate in Big Baazi’s Diwali celebrations

All you have to do to join in on the Diwali festivities at Big Baazi is to deposit and play between the 6th and the 24th of October.

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At the end of the festival, your collected gold and silver coins are converted into real money you can withdraw!

Deposit	Wager	Prize
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Coin values

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Contents

When to contact customer support

How to contact customer support

Support availability

Getting the best customer support service

More How To Guides

A casino’s customer support is your key to resolving any issue or question you might have while gambling online.

Knowing how to contact customer support and also how to speak to them to get the best possible service will get you back to playing your favorite online casino games in no time!

When to contact customer support

There are many reasons why you’d want to contact customer support, as the support team is the direct human contact between you and the online casino where you are playing.

Not sure if you should contact customer support? Do anyway! There are no wrong questions you can ask them, but to help you, here are some cases that would need their assistance:

• A withdrawal has been pending well over its stated processing time.
• You wish to close or reopen your account.
• A game isn’t working as it should.
• A game didn’t pay you, although you won.
• You wish to set responsible gambling limits and can’t do so via your account.
• You have a question to which you can’t find the answer on the website.
• You are experiencing issues with resetting your password.
• You need to verify your account.
• You want to withdraw, but none of the payment options offered is available to you.
• You suspect that a minor is playing on the casino’s website.
• You suspect that another player has a gambling problem.
• You are having questions or issues regarding a bonus or promotion.

How to contact customer support

There are three main ways to contact customer support at an online casino; live chat, email, and telephone.

• Live Chat: The support live chat is found on the website or in the casino app of the operator and is usually found as a speech-bubble icon like the one shown below. Click the icon to open the live chat, where you’ll be asked to briefly explain your query, after which you’ll be connected with a customer support agent.
• Email: The email address of an online casino is usually found in the “Contact Us” section of a casino’s website. You’ll also find the email address for the site within the casino review we have made of the operator.
• Phone: Just like the email address, the phone number of a casino can be found on the “Contact Us” page. Unfortunately, telephone support is rare, and many Indian online casino sites won’t offer the feature.

Support availability

An important aspect of an online casino is that you should be able to contact customer support during the time of day when you are playing.

In our reviewing criteria for Indian casinos, we value customer support that is available at all hours of the day and all days of the week. Still, we also understand that some casinos might not be able to offer such extensive service.

That said, it’s always possible to send an email to the casino disregarding of their support opening hours. An agent will review your email as soon as possible.

Customer support via live chat

We prefer live chat when contacting a casino as it allows us to resolve any issues instantly.

Using the live chat is perfect for any type of smaller query where you have a question to ask and want to be helped immediately.

Some casinos even allow you to attach documents and images to your chat message, making it easy to send screenshots or verification documents directly.

Customer support via email

Any issue or query that requires a longer explanation should be sent via email. Email communication allows you to take your time when presenting your case.

One example of such a query could be if you have experienced an issue with the casino over a longer period of time, and you need to summarize the situation in full.

Another case could be whenever you are asked to verify your account with several documents.

Customer support via telephone

Similarly to live chat, a telephone call is a quick way to resolve simpler issues, where the customer support agent is able to assist you instantly while being on the phone with you.

That said, we actually don’t recommend telephone support for two reasons; a conversation over the telephone won’t be saved for you.

As in, there won’t be any history of what you and the agent spoke about, meaning that you’ll have to explain the situation all over again should you have to speak to another agent in the future.

Telephone support also opens for language barrier issues, where your or the agent’s accent might cause misunderstandings.

Getting the best customer support service

To get the best customer support service possible, you’ll want to ensure that you present your case in the best possible way.

These are our best tips for excellent support assistance:

Be kind: That’s right, being a kind and nice person will maximize your chances of the support agent being nice to you back!

• Be patient: While we’d love for all support agents to be super experienced, this is not always the case. If the agent misunderstands you, explain your question again. If they still aren’t understanding you, don’t hesitate to ask for your case to be escalated.
• Be thorough: Make sure you explain the issue you are experiencing as clearly as possible. Have a withdrawal issue? Include what method you are withdrawing back to. Have an issue with the website? Include what device you are trying to play from and which browser you are using.
• Be polite: Foul language will not resolve your problem any faster. Be polite, and thank the agent for helping you when they have resolved the issue.

More How To Guides

While having a lottery ticket turning into a massive lottery jackpot win is sure to be a once-in-a-lifetime event, you will miss all the shots you don’t take.

This is why knowing how to set up a lottery subscription at an online lottery site is a great way to ensure you are maximizing your chances of becoming a lottery winner.

Our guide gives you easy step-by-step instructions on how to set up the perfect lottery subscription for you.

What is a lottery subscription?

If you’ve ever asked yourself, “what is a lottery subscription?” when scrolling through an online lottery site, we’re here to explain it to you.

While a single lottery ticket purchase gives you one lottery ticket to one specific lottery draw at a specific date, a subscription is recurring.

You can, for example, set up a lottery subscription where one lottery ticket will be purchased automatically for you for every Powerball draw!

All you need to do is have money in your lottery account, and the lottery site handles the rest.

Step-by-step how to subscribe to lottery tickets

1. STEP 1: Log in and tap the lottery you wish to subscribe to.
2. STEP 2: Tap “Play Powerball” (or whichever lottery you’ve chosen).
3. STEP 3: Scroll down and select the number of weeks you wish to subscribe for.
4. STEP 4: The subscription option is now available, and it’s time for you to choose if you wish to participate in one or more draws during the week and if you wish for random numbers in subsequent draws.
5. STEP 5: Control the total price of your subscription and tap “Purchase.”
6. STEP 6: Double-check so that all details of your subscription purchase are correct, then tap “Add and PAY.”
7. STEP 7: Complete the purchase in the cashier.

Lottofy – Cheapest lottery tickets

Not only is Lottofy one of the easiest online lottery sites to set up a lottery subscription with, but they also have some of the cheapest lottery tickets in India!

Lottofy is a lottery betting service where you bet on the outcome of a lottery, just as if you were to purchase a physical lottery ticket to the draw.

At Lottofy, you can choose to set up a “7+ bets on subscription” to ensure you never miss a draw ever again!

Jackpot.com – Online lottery 24/7

Another online lottery site who are ready to cut the price of lottery tickets for players subscribing is Jackpot.com.

Although Jackpot.com, unfortunately, isn’t supporting the use of rupees as a currency, they do allow you to purchase lottery tickets to no less than 34 different international lotteries!

Choose between a subscription of one month or one that covers three months of draws when purchasing your lottery ticket.

Lottoland – Largest online lottery

The lottery website with the longest possible subscription period is Lottoland.

Lottoland Asia allows you to set up yearly lottery ticket subscriptions for 26 different international lotteries, including the unique Indian lotteries Cricket Lotto and Jeeto Lotto.

You can purchase your lottery tickets using rupees and a variety of payment methods ranging from UPI and gPay to Paytm and MuchBetter.

Canceling a lottery subscription

If you have already paid for the full subscription period, there is no need to cancel it, as this would only mean that you will miss out on lottery tickets you have already paid for.

That said, certain online lottery websites, like Lottoland, will have a Jackpot “Hunt” feature type of subscription.

A “Hunt” subscription automatically renews until the jackpot is won. You can cancel your “Hunt” subscription at any time from the “My Transactions” page on your Lottoland account.

Pros of a lottery subscription

• You don’t have to worry about missing out on a lottery draw for your favorite lottery.
• No need to pick new numbers manually prior to the draw.
• Often gives you a ticket discount, making tickets cheaper than buying them separately.
• Removes the stress of purchasing a ticket in time for a draw.
• Gives you a better overview of the cost of your tickets as you purchase them all at once.

Cons of a lottery subscription

• Requires you to pay a larger amount once instead of smaller amounts.
• Requires you to participate in at least one draw per week, making it impossible to skip weeks.
• Will automatically purchase tickets with predefined numbers or random ones.

More How To Guides

Making a withdrawal is a highlight of your time at an online casino, as it probably means you’ve won some money!

To make your casino withdrawals as smooth and quick as possible, we’ve created this easy-to-read guide on how to make a withdrawal.

How to Make a Withdrawal in Casinos

To make a real money withdrawal at a casino, you’ll want to have signed up to one, made a deposit, and played some games. After that, you are ready to withdraw! Follow these easy steps; just keep in mind that there will be slight discrepancies between casinos:

1. STEP 1: When logged in, open the side menu by tapping the “More” icon at the bottom right-hand corner of the screen.
2. STEP 2: In the side menu, tap the “Withdrawal” button.
3. STEP 3: Choose the method you wish to withdraw back to, enter the amount you wish to withdraw, and, if you haven’t used this method before, enter any financial details required. Once done, tap “Withdrawal,” and your funds are on their way to you!

Types of funds you can withdraw

There are four types of funds that you can withdraw from an online casino:

• Your own deposited funds
• Winnings
• Converted or released bonus funds
• Credited funds

While winnings, cash given to you, and converted bonus funds can be withdrawn instantly, deposited funds have a 1x wagering requirement before they can be withdrawn again.

A 1x wagering means you will have to play through the deposited amount once before withdrawing it back again.

It might sound unfair that you can’t just withdraw your own deposited funds without playing with them, but the 1x wagering requirement is there to prevent people from using the online casino to launder money.

This is why we recommend that only depositing funds you are willing to play with.

How to withdraw a casino bonus

A casino bonus can give you extra cash straight into your pocket, but you need to know how to convert the bonus first.

Bonus fund bonuses – Bonuses like these add bonus funds to your account balance. You have to wager the bonus by playing using the bonus funds. Once the wagering requirement is met, any remaining bonus is turned into real money you can withdraw. Making a withdrawal while having unconverted bonus funds on your account will result in you forfeiting the bonus.

Cash bonuses – A cash bonus is a locked amount of real money. To unlock and retrieve the funds, you’ll have to meet the wagering requirements by playing, using your real money balance. You can make deposits and withdrawals while wagering your cash bonus without forfeiting it.

Best payment method for withdrawals

Online casinos nowadays offer a wide array of payment methods, from credit cards to e-wallets, bank transfer options, and even cryptocurrencies!

But which is the best payment method for withdrawals? Any good withdrawal payment method should be:

• Free from fees
• Easy to use
• Accepting rupees
• Fast and secure

As a matter of fact, payment methods face strict review criteria whenever we review a new online casino here at SevenJackpots, as, without options for smooth withdrawals, where’s the fun?

Fastest casino withdrawal processing times

The best way to find out if an online casino is being true to its word on withdrawal processing times is to test them!

This is exactly what we did when we conducted an extensive test on three popular casinos, finding out which one is the best instant withdrawal casino in India.

Our test included depositing, playing, and then withdrawing funds and counted the time it took from when we made our withdrawal to when the funds appeared in our bank account.

If your casino withdrawal fails

Was your casino withdrawal canceled? Here’s a quick troubleshooting guide:

Did you request a withdrawal larger than the minimum withdrawal limit?
Ensure that you meet the limiting criteria for withdrawals and haven’t reached any cumulative withdrawal limits if the casino has those.

Are you withdrawing back to a payment method that belongs to you?
You should always use payment methods that belong to you and are registered in your name.

Are you withdrawing back to the same method used to make a deposit?
Some casinos only allow withdrawals to the same method you used when making your deposit.

Do you have a pending account verification?
Complete the process of verifying your account to have withdrawals enabled on your account again.

Is your payment method closed/blocked/restricted/expired?
Ensure that the method you are trying to withdraw to is working properly.

Do the funds originate from a deposit without any gameplay done with the funds?
You have to play through a deposited amount once before you can withdraw it. If you deposited by accident with no intention of playing, contact the casino customer support for assistance.

More How To Guides

Gambling limits is a tool offered by online casinos that can help you keep your bankroll in check.

While the tool is part of a casino’s responsible gambling section, it can be used by anyone who just wants to relax when playing and not have to worry about the amount they’ve spent.

What are Gambling Limits?

Gambling limits are a group of features that allows you to limit certain actions on your casino account.

When speaking about gambling limits, there are a few different ones, and Indian online casinos can have all or none of these limits, depending on their gambling license and overall focus on responsible gambling.

• Deposit limit – Limits how much money you can deposit on a daily, weekly, or monthly basis.
• Loss limit – Limits how much money you can lose on a daily, weekly, or monthly basis.
• Session limit – Limits for how long you are able to play on a daily basis.
• Wager limit – Limits how much money you can play for on a daily, weekly, or monthly basis.

When to set gambling limits

We think that all players should make use of gambling limits as a form of bankroll management.

Setting a deposit limit that reflects your gambling budget ensures that you won’t exceed your limit, while a session limit can help you ensure that you aren’t spending too much time away from family and friends.

Whether you’ve already got good control over your gambling or not, gambling limits can work as invisible barriers saving you from losing more money than intended.

Setting gambling limits from within your casino account

You can often set your own gambling limits from within your casino account.

While this process differs slightly from casino to casino, all of them follow the same structure of keeping a section for responsible gambling tools within your account or account settings when logged in.

1. STEP 1: When logged in, open the side menu.
2. STEP 2: Tap “Responsible Gambling.”
3. STEP 3: Tap the gambling limit you wish to set. In this example, we are setting a deposit limit.
4. STEP 4: Toggle which timeframe you wish to set the limit, and enter the amount you wish to set for the timeframe.
5. STEP 5: Review the set limit, and tap “Confirm” if you are happy with it.
6. STEP 6: Your limit is now set! If you wish to increase the limit, it will take effect instantly. At this casino, you can also see the remaining limit.
7. STEP 7: If you wish to cancel or decrease the limit, the new changes will take effect seven days from when the limit was set.

Setting gambling limits through customer support

A small number of casinos will be able to set gambling limits for you. To do this, you will need to contact their customer support via email, clearly stating the limits you would like to place, the monetary limit, and also the timeframe for your limit (if any).

Once you have sent your request, the customer support will add the limit to your account. While this method works for players just wishing to have a limit in place, it’s not ideal for players needing a limit to gamble responsibly, as the limits are not applied instantly.

If gambling limits aren’t enough

If you find yourself pushing your gambling limits or removing them whenever you’re reaching them, you might want to consider taking a break from gambling altogether.

You can temporarily or permanently close your casino account if you notice that your gambling is affecting your life negatively.

A temporary account closure will restrict your access to your account for a period ranging from a day to six months. A permanent account closure will permanently close your account and unsubscribe you from any future communication from the casino.

Learn More About Responsible Gambling

Online casinos in India hold hundreds, sometimes thousands of casino games, from slots and RNG tables to live dealer games, scratchcards, bingo, and more.

Game libraries like these can be overwhelming when looking for a particular game, which is exactly why we’ve created this easy guide on how to find a game in an online casino!

Search Function

If you already know what game you want to play, the fastest way to find it at an online casino is to search for it.

To search for a game, you’ll want to locate the casino’s search function. It’s usually found at the top of the page, easily recognized by the magnifying glass icon.

Tap the icon, and enter the name of the game you are looking for. As you type, you’ll be presented with game suggestions that match what you write.

Entering the full name of the game will result in a small selection of games that hold that name. Simply tap your game, and start playing!

Step-by-step how to search for a game:

1. STEP 1: When logged in, tap the magnifying glass.
2. STEP 2: Enter the name of the game you wish to play.
3. STEP 3: Tap the game you wish to play from the seach results to start playing!

Search by Game Provider

If you’re rather looking for a specific style of game, searching for games from a specific game provider is a great option!

This time, instead of entering the name of a game, you’ll enter the game provider’s name into the search feature.

For casinos that offer this option, you will be presented with all games available from that provider.

Step-by-step how to search for a game provider:

1. STEP 1: When logged in, tap the search feature icon.
2. STEP 2: Enter the game provider from which you would like to play games from.
3. STEP 3: Tap the game of interest, place your bets, and start playing!

“Popular” Category

Any player who wants a good time playing a high-quality game with plenty of chances to win should pick a game from the “Popular” game category!

A common category amongst online casinos, this category contains the most popular games from their library.

And, as you might’ve already figured out, the most popular games are often popular because they have exciting features or are known to pay big prizes!

By Game Category

Game categories split a casino’s game selection up in larger chunks of games that share similar features.

Common game categories are “New,” “Popular,” “Slots,” “Live Casino,” “Jackpots,” “Scratchcards,” and “Table Games,” but there are many more categories to explore!

While some gambling sites only use the categories above, others add additional categories for more unique selections:

• Feature Buy
• Megaways
• Epic Wins over 10,000x
• Crypto

What to expect from different categories

Larger game categories like “Slots” or “Live Casino” usually have sub-categories of their own. This makes it a lot easier for you to find game variations within the same game type.

Sub-categories are common with live dealer games, as many game providers offer the same game type, or offer a variation of a game type.

Using the Filtering Feature

While the search feature and game categories are good ways to find games, they only allow for you to filter games based on one criteria.

A Filtering Feature allows you to filter games using several criteria. You can, for example, wish to only see Megaways slots from Big Time Gaming, with a minimum bet level of ₹2.

You could also filter games based on the number of paylines, if they have a jackpot or not, if they’ve got a buy bonus feature, or other features you’re interested in.

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